Terms & Conditions

Registered company: SYNAPSE LOGISTICS LTD, United Kingdom. These Terms & Conditions are effective as of 1 January 2024 and supersede all prior versions.

Last updated: January 2024

1. Freight Services & Liability

SYNAPSE LOGISTICS LTD accepts liability for cargo loss or damage only where direct negligence by our operators is established. Liability is capped at the lower of the declared cargo value or applicable CMR, Hague-Visby, or Warsaw Convention limits.

Clients must supply accurate shipping declarations, commercial invoices, packing lists, and any applicable certificates of origin prior to freight booking confirmation. Errors or omissions that cause customs delays or penalties are the client's sole responsibility.

Clients are required to maintain adequate cargo insurance covering the full replacement value of shipped goods. SYNAPSE may arrange transit insurance upon written request; terms and premiums are quoted separately and form a supplementary agreement.

SYNAPSE does not accept prohibited, sanctioned, or undeclared hazardous goods. Full exclusion schedules are provided at quotation stage. Booking constitutes the client's warranty that cargo complies with all applicable export and import regulations.

2. Escalation Path & Jurisdiction

If direct resolution fails within 30 days, both parties agree to pursue structured mediation through a mutually agreed UK-registered mediator before any arbitral or court proceedings.

Unresolved matters proceed to binding arbitration under LCIA rules. The governing law is that of England and Wales; proceedings are conducted in English in London.

All disputes must first be raised in writing to SYNAPSE's operations desk. We commit to a substantive written response within five business days of receipt.

3. Website Use & Intellectual Property

Users may access this website and the SYNAPSE client portal solely for lawful commercial purposes. Scraping, automated querying, reverse-engineering of routing algorithms, or any attempt to access restricted data layers is strictly prohibited.

Personal and commercial data submitted via this website or the client portal is processed in accordance with our Privacy Policy. SYNAPSE does not sell or share client operational data with third parties outside contracted carrier and customs networks.

All content on this website — including route visualisations, dashboard interfaces, copy, and brand marks — is the exclusive property of SYNAPSE LOGISTICS LTD. No reproduction or commercial reuse is permitted without prior written consent.

SYNAPSE's aggregate liability for website-related claims is capped at £500. We provide no warranty that the site or portal will be uninterrupted; planned maintenance windows are communicated via the operations desk.

For contractual queries or vendor onboarding documentation requests, contact our operations desk directly. We respond to legal and procurement enquiries within two business days.